Returns and right of withdrawal

Return and Right of Withdrawal

Not satisfied with your order?
We would love to know how we can improve!

You may return your order unused within 14 days of receipt, or send us a photo showing that the product is defective. We will verify the image, and in most cases, we can resolve your issue without a refund. We will ensure that your money is refunded to your account within five business days after receiving your return, or after verifying the photo through our customer service.

Important: Beauty products and items purchased on sale or with other discounts cannot be returned.

Returns by Mail
You have up to 14 days after receiving your order to exchange a product for a different size/color, or to request a refund if delivered to a parcel collection point near you.

CONTACT BenteBloom
Contact us first via email to receive the return address. Since we utilize different distribution centers, we must determine which facility your package originated from based on the reason for your return.

INCLUDE THE PACKING SLIP
Pack the product as securely as possible in its original packaging and include a note with your order number. As the sender, you are responsible for the return shipment. Therefore, always request a tracking code from DHL when returning the package. After shipping the package, contact us at BenteBloom@gmail.com if you want a refund or a different size/color.

Note: Our main office is located in China. Please be aware that you must ship the package to our supplier (located in Asia) when returning the product.

SHIPPING
Go to your nearest parcel point (post office or pickup point) and return your package.
Once the product arrives at our warehouse, the size/color adjustment will be processed as soon as possible, or a refund will be arranged.

Cancellations
To cancel an order, you must contact us immediately at BenteBloom@gmail.com. If you cancel the purchase within 24 hours, we can refund your money unconditionally. Otherwise, the items must be returned to us as soon as they arrive at your location.

Shipping Costs
It is the customer's responsibility to pay all shipping costs when returning a product. These costs are non-refundable. If you receive a refund for your purchase, the shipping costs will be deducted.

The time it takes to receive your exchanged product will largely depend on where you live.
We always recommend using a trackable shipping service or purchasing shipping insurance!